This article describes some common problems editors can encounter and suggests ways by solve those issues.

The title 'Troubleshooting Guide' is much too pretentuous to start with. It can't be a real troubleshooting guide, since there are way too many issues to be covered, but it may cover some of the most common issues that users face, especially if they are new to the program.

I would like to cover several common categories of problems people often face.

  • I can't install Premiere Pro. It gives error messages during installation.
  • I can't ingest my source material without problems or error messages.
  • My source material does not have the correct dimensions. It is either too big or too small.
  • I have audio synch issues and it gets worse over time.
  • My playback stutters quite regularly.
  • I can't find the export format I need.
  • The quality of my exports is far less than expected.
  • How can I make my exports smaller without losing quality?

This list of topics is already limited, and can never cover every question raised, but it may give you some ideas where to look for solutions.

I can't install Premiere Pro. It gives error messages during installation.
  • Try downloading again. The download may be corrupted.
  • Turn off the firewall and anti-something temporarily during download and installation.
  • Make sure you are logged in with full administrative rights.
  • Disable background services and processes not needed during download and installation.
  • Remove any codec packs or games you have installed, prior to downloading. Installing that is a cardinal sin.
  • Try a new user account. I hate that solution, but it may help you if you lack full administrator access.
I can't ingest my source material without problems or error messages.
  • Make sure you have an editable codec. See Tweakers Page - Video Codecs. If it is a distribution codec, convert it to an editable format first.
  • Always copy the complete contents of the media card, including the directory structure to a local hard disk first and then import using the Media Browser.
  • Make sure that the camera is set to the correct output (HDV or DV) when capturing over fire-wire.
  • If the material was changed to an intermediate format, for instance on a Mac, get the original material from the copyright owner.
  • If you have trouble with .MOV or .TOD files, try changing the extension to .MPEG
  • Wait for indexing, conforming and peak file generation to finish before starting to edit.
My source material does not have the correct dimensions. It is either too big or too small.
  • This simply means that the media and sequence settings do not match. Right click on a clip in the Project panel and select 'New Sequence From Clip'.